Orders
Please contact our customer service team who will be able to investigate this for you.
You can track your order by logging into your account, select section orders and view your shipping status. If this function is not possible, contact us through our contact form.
We accept payment by Visa, Mastercard, American Express and PayPal.
If you are not able to track your order from your account, contact us through our contact form.
In most cases, packages prematurely marked delivered by the carrier will be delivered within the next couple of days. please contact au.customservice@lavazza.com
If you received a damaged item, please contact us through our contact form and include the following information: order number and image of damaged product.
You will automatically receive an invoice once your order has shipped. If you require a copy please use our contact form.
Cancellation will only be possible if order has not been processed. You can contact our customer service for a cancellation request through our contact form.
Unfortunately we are not able to modify orders. We can cancel your order if your order has not yet been processed when you are requesting cancellation.
Returns are possibile only if the package is unopened. If you need further assistance, please contact us through our contact form.
Please click on "Notify me" button and add your email address to be informed once it will come back to stock.
If the package is unopened, you can open a returns request by filling out our contact form including the following information: product image, invoice, order number, return reason.
Subscriptions > Capsules Subscription
Frequent questions
There are no shipping costs with your Lavazza subscription service.
We only sell to Australia. Our website is solely for the promotion of our products in Australia. Unfortunately, we do not accept orders from addresses outside of Australia.
To set up the capsule-only subscription and benefit from the 30% discount you will need to buy at least 12 boxes of Lavazza A Modo Mio capsules of your choice and you will receive a regular order unless you cancel.
The Lavazza capsule subscription does not have a fixed duration. You can cancel the subscription at any time.
The Lavazza Ground Coffee subscription does not have a fixed duration. You can cancel the subscription at any time.
The Lavazza Coffee Bean Subscription does not have a fixed duration. You can cancel the subscription at any time.
You will receive your next order within 6 working days from the date the order is processed. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched.
With the Lavazza capsule subscription you will receive a 30% discount when purchasing Lavazza A Modo Mio capsules, as well as free shipping on all your orders. Stock up on your favourite blends and discover the convenience of having your coffee delivered quickly, easily and directly to your home.
30% discount on Lavazza A Modo Mio capsules and free shipping on all deliveries for Lavazza capsule-only subscriptions.
Managing the subscription
You can activate multiple Lavazza Lavazza A Modo Mio capsule, Lavazza ground coffee and Lavazza ground coffee bean subscriptions at the same time.
Once you have selected the delivery frequency, you don’t have to worry about anything else. Your orders will be shipped automatically unless you cancel.
You will receive your next order within 6 working days from the date the order is dispatched based on the frequency you choose. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.
You can stop the subscription after the first delivery, logging in to your online account and going into your subscription page and clicking on 'manage'.
If you have a Lavazza Coffee Machine and Capsules Subscription and you terminate an Order or your Subscription before the minimum number of Orders has been delivered, you must pay a cancellation charge.
You can change the assortment of the Lavazza A Modo Mio capsules within each order anytime up to the day before the order is dispatched. You can do this by logging in to your online account and going into your subscription page and clicking on 'manage'.
Don’t worry! With Lavazza you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also manually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.
You can change the delivery frequency of your orders by logging in to your online account and going into your subscription page and clicking on 'manage'.
Your order consists of at least 10 or 12 boxes of your chosen assortment of Lavazza A Modo Mio capsules. You can check the products in your next order by logging in to your online account and going into your subscription page.
We will notify before your order is due. Your subscription will be placed on hold while the product is out of stock. As soon as the product is in stock we will ship your next subscription order immediately.
If you prefer to change this product for another one in stock, you can do so by going to your subscription page and cklicking on 'manage'.
You can choose to receive your orders every 2, 4, 8, 12 or 16 weeks, this can be changed by logging in to your online account and going into your subscription page and clicking on 'manage'.
Of course, you can change the delivery date of your next order by up to 60 days by logging into your online account and going into your subscription page and clicking on 'manage'.
Managing personal data
You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.
You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.
Please be aware if an order has already been processed the change of address will not take effect until your next order. If you need to change your current order please contact our customer service team.
You can view your order history by logging in to your online account and going into your orders page.
Managing deliveries
You can only choose the day that the order will be dispatched not the day you will receive the order. Delivery will take place within 6 working days from the date the order is dispatched. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.
Don’t worry, the courier will attempt to deliver twice. If it cannot be delivered, your order will be returned to us. In this case please contact customer services 1300 307 171 to get the order resent.
Payments
No.
Your payment will be processed once Lavazza has confirmed that order is available to be shipped.
We accept payment by Visa, Mastercard, American Express and PayPal.
An invoice will sent you once the order has been dispatched. This will be sent to your registered email address.
Yes, you can change the payment method by logging in to your online account and going into your subscription page and clicking on 'manage'.
Subscriptions > Machine & Capsules Subscriptions
Frequent questions
With the Lavazza Machine subscription you can receive a coffee machine for only $10 ($149 each for Lavazza A Modo Mio Voicy, Desea or Smeg machines, $49 each for Lavazza A Modo Mio Jolie & Milk Machine) for the machine plus the cost of a minimum number of orders depending on the machine you choose. Furthermore, get a Lavazza chocoShaker for free.
All your orders will be delivered free of charge.
You will receive your next order within 5 working days from the date the order is processed. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched.
The Lavazza capsule subscription does not have a fixed duration. You can cancel the subscription at any time.
The Lavazza Ground Coffee subscription does not have a fixed duration. You can cancel the subscription at any time.
The Lavazza Coffee Bean Subscription does not have a fixed duration. You can cancel the subscription at any time.
Selected Machine |
Min. no. of orders |
Cancellation charge applies if cancellation before |
Jolie |
1 + 6 |
7th delivery |
Jolie & Milk |
1 + 7 |
8th delivery |
Desea |
1 + 8 |
9th delivery |
SMEG |
1 + 8 |
9th delivery
|
There are no shipping costs with your Lavazza subscription service.
To receive your coffee machine from only $10 ($149 each for Lavazza A Modo Mio Voicy, Desea or Smeg machines, $49 each for Lavazza A Modo Mio Jolie & Milk Machine), you will need to purchase a minimum number of orders ranging from 7 to 9 depending on the machine you purchase. Each order consists of a minimum number of 10 boxes of Lavazza A Modo Mio capsules.
See the full terms and conditions at: https://www.lavazza.com.au/en_AU/about-us/company/terms-and-conditions-lavazza-subscriptions.html
Selected Machine |
Min. no. of orders |
Cancellation charge applies if cancellation before |
Jolie |
1 + 6 |
7th delivery |
Jolie & Milk |
1 + 7 |
8th delivery |
Desea |
1 + 8 |
9th delivery |
SMEG |
1 + 8 |
9th delivery
|
The coffee machine will not need to be returned. If you choose to cancel your subscription before reaching the minimum order threshold you will be charged a cancellation fee. You can then keep coffee machine.
See the full terms and conditions at: https://www.lavazza.co.uk/en/lavazza-my-way/machine-and-capsules-subscription.html
Selected Machine |
Min. no. of orders |
Cancellation charge applies if cancellation before |
Jolie |
1 + 6 |
7th delivery |
Jolie & Milk |
1 + 7 |
8th delivery |
Desea |
1 + 8 |
9th delivery |
SMEG |
1 + 8 |
9th delivery
|
With the Lavazza machine and capsule subscription you pay from $10 ($149 each for Lavazza A Modo Mio Voicy, Desea or Smeg machines, $49 each for Lavazza A Modo Mio Jolie & Milk Machine) for the machine plus the cost of a minimum number of orders depending on the machine you choose. Each order comprises of a minimum number of 10 boxes of capsules.
We only sell to Australia. Our website is solely for the promotion of our products in Australia. Unfortunately, we do not accept orders from addresses outside of Australia.
It is your machine. If you cancel before you have fulfilled the minimum number of orders there will be a cancellation fee but you will be able to keep the machine.
However, if you cancel your coffee machine and capsules within the 14 day cooling off period you will be required to return the machine in good condition as well as all unopened packs of Lavazza A Modo Mio capsules or Lavazza coffee beans.
Managing the subscription
We will notify before your order is due. Your subscription will be placed on hold while the product is out of stock. As soon as the product is in stock we will ship your next subscription order immediately.
If you prefer to change this product for another one in stock, you can do so by going to your subscription page and cklicking on 'manage'.
Your order consists of at least 10 or 12 boxes of your chosen assortment of Lavazza A Modo Mio capsules.
You can check the products in your next order by logging in to your online account and going into your subscription page.
You can change the assortment of the Lavazza A Modo Mio capsules within each order anytime up to the day before the order is dispatched. You can do this by logging in to your online account and going into your subscription page and clicking on 'manage'.
Once you have selected the delivery frequency, you don’t have to worry about anything else. Your orders will be shipped automatically.
When you subscribe to Lavazza, you can take out a maximum of 2 subscriptions with coffee machines from only $10 each ($149 each for Lavazza A Modo Mio Voicy, Desea or Smeg machines, $49 each for Lavazza A Modo Mio Jolie & Milk Machine).
You will receive your next order within 5 working days from the date the order is dispatched based on the frequency you choose. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.
Don’t worry! With Lavazza you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also manually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.
Of course, you can change the delivery date of your next order by up to 60 days by logging into your online account and going into your subscription page and clicking on 'manage'.
You can choose to receive your orders every 2, 4, 8 or 12 weeks, this can be changed by logging in to your online account and going into your subscription page and clicking on 'manage'.
You can change the delivery frequency of your orders by logging in to your online account and going into your subscription page and clicking on 'manage'.
You can stop the subscription after the first delivery, logging in to your online account and going into your subscription page and clicking on 'manage'.
If you have a Lavazza Coffee Machine and Capsules Subscription and you terminate an Order or your Subscription before the minimum number of Orders has been delivered, you must pay a cancellation charge.
Selected Machine |
Min. no. of orders |
Cancellation charge applies if cancellation before |
Jolie |
1 + 6 |
7th delivery |
Jolie & Milk |
1 + 7 |
8th delivery |
Desea |
1 + 8 |
9th delivery |
SMEG |
1 + 8 |
9th delivery
|
Managing personal data
You can view your order history by logging in to your online account and going into your orders page.
You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.
Please be aware if an order has already been processed the change of address will not take effect until your next order. If you need to change your current order please contact our customer service team.
You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.
Managing deliveries
You can only choose the day that the order will be dispatched not the day you will receive the order. Delivery will take place within 6 working days from the date the order is dispatched. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.
Don’t worry, the courier will leave a calling card and the order will be held at your local sorting office for 30 days. After the 30 days the order will be returned to us. In this case please contact customer services 1300 307 171 to get the order resent.
Payments
Your payment will be processed once Lavazza has confirmed that order is available to be shipped.
Yes, you can change the payment method by logging in to your online account and going into your subscription page and clicking on 'manage'.
An invoice will sent you once the order has been dispatched. This will be sent to your registered email address.
We accept payment by Visa, Mastercard, American Express and PayPal.
No.
Coffee Machines
Since the descaling steps are different depending on the machine model, we invite you to see the user manuals on following Machine Page:
- Use only Lavazza A Modo Mio or compatible capsules.
- Always place the machine on a flat, even surface.
- Only use cold, still, drinking water to fill the water tank; never use milk or other liquids.
- The appliance and accessories may become hot during operation. Only use the designated lever and allow the appliance to cool down before cleaning or storing.
- The appliance and accessories may become hot during operation. Only use the designated lever and allow the appliance to cool down before cleaning or storing.
- Do not keep the machine at a temperature below 5 ° C as frost could damage it. Do not use the coffee machine outdoors.
- Do not make technical modifications to the appliance.
- Do not touch the hot parts immediately after use of the appliance. When brewing coffee or milk, pay attention to any splashes of hot liquid.
- Before cleaning the machine, it is essential to unplug the power cord from the power outlet socket and wait for the machine to cool down. Do not dip the machine in water. Only wash in water the parts as stated in the manual
- Remove and rinse the water tank.
- Fill the water tank up to the MAX level, using only fresh, still drinking water.
- Refit the tank.
- Plug the power cord into a power outlet socket.
- Press the on/brew switch to turn on the machine.
- Wait until the machine has completed the heating cycle. The machine is ready when the on/brew switch lights up with a steady light.
- Before brewing coffee, run at least one water tank of water through the appliance, without any capsules in the machine.
- Now you're ready to taste your blends using the capsules. Enjoy your coffee!
Lavazza is not liable for any damaged that occurs to your Lavazza A Modo Mio coffee machine as a result of an accident or if the damage is not due to a manufacturing defect of the product.
All of Lavazza's A Modo Mio coffee machines come with a 1- 2 year warranty dependent on the model. From the moment of purchase your Lavazza A Modo Mio coffee machine's warranty will immediately begin. The warranty can not be postphoned to activate at a later date.
Yes, a Lavazza A Modo Mio coffee machine obtained through a subscription will come with a1- 2 year warranty dependent on the model. From the moment you activate a subscription service that comes with a Lavazza A Modo Mio coffee machine, the warranty will immediately begin. The warranty can not be postponed to activate at a later date.
Do not let the power cable come into contact with the hot parts of the appliance.
Never leave the appliance unattended when it is connected to the mains.
Do not immerse the appliance in water or other liquids.
Do not exceed the maximum filling volume indicated on the appliance.
Do not use the appliance if the water tank has not been filled.
Do not use the same capsule more than once.
Only use official Lavazza A Modo Mio capsules in the appliance.
Do not use the appliance outdoors.
Only insert Lavazza A Modo Mio capsules or capsules compatible with Lavazza A Modo Mio System into the capsule compartment. Do not place your fingers or any other objects in the capsule compartment.
In the event of breakdowns immediately disconnect the plug from the socket. Do not operate a faulty machine.
Contact Lavazza on 1300 307 171 or email au.customerservice@lavazza.com for Tehnical support.
In the event of repairs carried out by Lavazza non approved repairer, no liability is accepted for any damage.
Recycling
Composting is the natural process of aerobic decomposition of organic matter by microorganisms under controlled conditions.
The difference between home composting and industrial composting is that the conditions and the controls are different.
Industrial composting is done in a controlled environment where the temperature, aeration, moisture, contents, nutrients and pH are monitored and controlled.
In the process of composting, microorganisms break down organic matter and produce carbon dioxide, water, heat and humus (which is the end product i.e. a stable soil rich in organic matter).
Composting proceeds through three phases
1) the mesophilic a moderate-temperature phase,
2) the thermophilic, a high-temperature phase and finally,
3) a several-month cooling and maturation phase.
There are three main types of composting technologies. The processing time varies depending on the type of process used and it can vary from 2 to 6 months
The compost would be used for example in garden, organic farm, landscaping, horticulture or urban agriculture.
The resulting material becomes ideal for soil-remediation which hugely compliments crop growth
Lavazza Eco Caps should not be disposed of in home compost (or left in the garden): they are industrially compostable because they conform to international standard EN 13432, as shown by their certification by TÜV Austria (an independent and internationally recognized organization). These innovative capsules do not stay in the environment after use, but biodegrade in 180 days, if correctly processed, to become compost
They must be disposed of as food waste (sorted as wet/organic) and sent to industrial composting facilities. You must check with local authorities on how exactly to present such waste for collection.
If local rules allow for it, used capsules shall be thrown in the food waste bin. The food waste bin is sent for industrial composting. Always check your local council’s rules for disposal: there could be limitations on the type of products composters may process.
Lavazza advises not to throw Lavazza Eco Caps in your home compost or garden, as they must be disposed of as food waste and sent to industrial composting facilities to be able to become compost. No other means of disposal enables them to be transformed into compost.
The EU standard specifies how the complete biodegradation of a package must be demonstrated. This proof must be provided for all components of the packaging (e.g. labels, inks, adhesives). Only products that can be shown to comply with the EN 13432 standard may be labelled with the protected markings.
At the European level, TÜV Austria is specialised in certifications for compostability and is one of the best organisations in this field.
The European Norm about compostability of packaging (EN 13432) requires (besides a clear and detailed description of the product) 4 tests:
-test on biodegradation (chemical break down of the polymer of fibres)
-test on disintegration (physically falling apart of the product in small fragments)
-test on ecotoxicity (test if the composted product does not exert any negative effect on plants)
-test on heavy metals content
Personal Area
Please email au.customerservice@lavazza.com and we will be able to process this for you.
You will need to create an account with Lavazza. This can be done by selecting the login in button on top right hand corner of the page. Follow the prompts to sign up. Once registered using the menu on the top of the page select the "Machine registration" option. This will provide you direction on how to register your machine.
By using the login in button located in the top right hand corner of the website you will be able to sign in and access your personal area.
If you click on the login button on the top right hand corner you can sign if if you’re an existing customer or register as a new customer.
Corporate
Please submit your request here.
Get more details at this link! At present, the training activities promoted by our Training Centre are reserved to professionals who use Lavazza products intended for restaurants and bars. If you already are a Lavazza customer, kindly let us have your personal data (company name, your name and surname, city and province of residence, telephone number, VAT number) through the B2B contact form link, so that a Lavazza representative can contact you and provide you with detailed information. However, we plan to extend access to our courses to our consumers: keep following us to stay up-to-date on our activities!
The sustainability strategy of the Lavazza Group is outlined in our Sustainability Manifesto “A Goal in Every Cup”, a policy statement inspired by the strong sense of corporate responsibility that the company has always felt toward the communities where it operates. Also check our Sustainability Balance is the main tool that we use to communicate the annual results of our efforts in the field of sustainability.
Join Lavazza and grow with us. Please click the link, scroll to the "Work with us" section and select "click here" to send your CV.
Join Lavazza and grow with us. Please click the link, scroll to the "Work with us" section and select "click here" under the suppliers heading.
The Giuseppe and Pericle Lavazza Foundation NPO, established in 2004, promotes and carries out economic, social and environmental sustainability projects in favour of coffee producing communities the world over. The primary aim of the Lavazza Foundation is to help coffee producers improve the yield and quality of their products, through training on good farming practices and by fostering the development of their entrepreneurial skills. For further information we invite you to consult the relevant section of the Lavazza website.
