Privacy Policy

Privacy Policy

Rev. August 2023

Lavazza Australia Pty Ltd appreciates your patronage and commits to protecting your privacy. This privacy policy (“Privacy Policy”) applies to all information about you that we collect through websites owned and operated by Lavazza, including www.lavazza.com.au, or through mobile features and services or social media applications (individually and collectively, the “Site”), unless a Site contains a specific separate policy or additional policy terms that apply to that Site.

We encourage you to read this Privacy Policy carefully to understand what personal information we may collect from or about you through our Site and App, how we may use or share this information, and what steps you may take to control such use or sharing.

We may amend this Privacy Policy at any time and for any reason. We will post changes to this Privacy Policy here, and we encourage all visitors and users of the Site/App to check this Privacy Policy from time to time so that you are aware of any changes or updates. Use of the Site/App after any changes to the Privacy Policy have been posted constitutes your acceptance of those changes. 

1) WHO WE ARE

LAVAZZA AUSTRALIA PTY LTD., a corporation with an office at Lavazza Australia, Level 9, 50 Queen St Melbourne 3000, is a wholly-owned subsidiary of Luigi Lavazza S.p.A., a company incorporated in Italy with its registered office in Torino, Via Bologna 32 – 10152 – Italy (hereinafter individually or collectively as “Lavazza,” "Company," "we" or “us” or “our”)  

2) PERSONAL INFORMATION COLLECTED

We collect and store personal data you voluntarily provide to us through your use of the Site or that we may collect or request in connection with your use of the Site (“Personal Data”).  Lavazza will only collect those categories of Personal Data from you that are necessary to carry out the services provided through our Site. These categories and examples include:

- Identity: Your first and last name, maiden name, username, or other unique identifier

- Contact:  Your email address, telephone and mobile phone number, mailing address

- Location data: Geo-location data processed through cookies installed on your computer or smart phone (for more information please see our Cookie Policy.

- Internet browsing data: Web-browsing data processed through cookies installed on your computer or smart phone

- Account data: Bank data, payment card and any other financial information (individually and collectively, “Financial Data”) are not stored by the Site. We handle payment and financial information in a manner that is compliant with applicable laws, regulations, and security standards. In particular, we or our third-party payment providers, encrypt your Financial Data to prevent the data from being read or accessed by any third parties other than the banks or financial institutions handling the payment services through our Site.

- We collect your Personal Data when you interact with features on our Site, including but not limited to: using a customer order form to purchase products and/or request additional services, creating an account with us, filling out a survey, entering contests, participating in promotions, submitting comments or questions, and requesting to receive our newsletter or promotional information.

To take advantage of certain features that on the Site, such as purchasing a product, you may be required to create an account and/or login credentials by providing your user name/ID or email address and password and other information, or by using one of the available social media authentication methods.  When purchasing a product, you will also be required to provide information necessary for order fulfilment, such as credit card billing and shipping information.  Certain features of the Site may ask you to provide additional optional information to us.

If you choose to create login credentials using your account with one of the available social media authentication tools, you allow us to access your information which is publicly available (e.g., name, user ID, profile picture) that the Site is given access to. Hence, by authenticating through one of the social media options, you allow us to receive your information that is accessible to the public based on your privacy settings on the relevant social media site or platform. If you do not consent to such access, please do not create an account using a social media authentication method.  We encourage you to review the relevant third-party privacy policy and any terms and conditions for the method you choose to utilize for authentication.

3) PURPOSES FOR WHICH WE USE YOUR INFORMATION

We use the information that we collect from you for the following purpose(s):

- Registration to our website: the procedure of registering to our website, through the creation of an account or the use of an already-existing social network account, allows you to use the website as a "Registered User" and to access a series of exclusive services offered through it. The provision of such data is optional.

Access via the use of social networks may involve accessing Personal Data other than the data provided at the time of registration to our portal, on the basis of the authorizations you have provided to these social networks and as permitted under their privacy policies.

- Management of requests:  Personal Data will be collected in order to manage and answer requests about the products and initiatives of the various brands of the Lavazza Group.

- Purchase of products: by using our website you may purchase Lavazza products as a Registered User (and in this case you do not need to re-enter your Personal Data every time you purchase a product) and as a non-Registered User (re-entering the required data each time in order to complete a purchase). Both these cases require the processing of your Personal Data.

Your Personal Data will be processed in order to manage orders and payments, and to fulfil our administrative, legal and accounting obligations, as well as to contact you for any information regarding your purchases (for example, information on the status of your orders). Making a purchase is optional, but if you choose to make a purchase, we must provide Personal Data necessary to complete the purchase. 

- Marketing: under to your specific consent, we may process your Personal Data in order to send you, by e-mail/SMS, commercial communications, as well as to invite you to take part in our promotional initiatives, to participate in our events and to register for our newsletter. Your consent can be withdrawn at any time.

Profiling: subject to your specific consent, we may process your Personal Data for profiling purposes, namely for analysing or predicting your tastes, potential habits and consumer choices, so that we can offer you products, services, promotions and customised commercial communications. Your consent can be withdrawn at any time.

Profiling may also be performed through the use of first-party and third-party cookies.  We therefore invite you to read our Cookie Policy. This processing may be carried out under the condition that you provide your specific and optional additional consent.

- Participation in competitions and give-aways: we may process your Personal Data so that you can participate in competitions and give-aways.

- Analysis and operations purposes: the Personal Data you have provided when interacting with Lavazza and the information regarding this interaction will be collected in our database and will be used in non-Personal Data form to analyze and improve the services we offer, to assess the efficiency of the activities and initiatives promoted by Lavazza and to conduct statistical analysis on the composition of the database.  We also use Personal Data and non-Personal Data to manage and maintain our IT infrastructure, to comply with applicable contractual, legal and regulatory obligations, and to exercise our legal rights.

- Any other purpose for which you have provided your specific consent can be withdrawn at any time.

4) NATURE OF THE PROVISION

The provision of your Personal Data is optional. However, we may not be able to provide certain services to you if you choose not to provide your Personal Data (e.g. to place orders and make purchases, to participate in competitions and giveaways, to be sent the newsletter, etc.).

The compulsory or optional nature of the provision of your Personal Data will be marked each time using symbols (e.g. “*”) placed next to the information that requires the provision of data for the respective purpose.

5) HOW WE MAY SHARE YOUR PERSONAL DATA

Your Personal Data may be disclosed in the following circumstances:

- We may share your Personal Data with our parent, subsidiary, and affiliated companies, in the course of our business operations.  We share your Personal Data with employees and personnel of Lavazza as necessary for business purposes, such as processing your order or payments, customer service, system administration, legal and compliance purposes, and promotion and marketing;

- We may share your Personal Data with our third-party service providers, who are authorized by Lavazza to process Personal Data on our behalf, and who are committed to comply with an appropriate contractual or statutory obligation of confidentiality.  These service providers perform certain business functions for us, which may include marketing, data analysis, and IT and website services. We may provide your Personal Data to these third-party agents, consultants and contractors to perform those functions on our behalf;

- We may share your Personal Data with law enforcement agencies and public authorities when we believe in good faith that we are required to by applicable law, regulation, legal processes or government requests or in the good faith belief (e.g., to conform with applicable regulatory requirements or to comply with legal process served on Lavazza), to act under exigent circumstances to protect the personal safety of users of Lavazza, its Site, or the public, to enforce the terms of any of our policies, or protect the rights, property or safety of Lavazza, our associates, or our customers. This may include assistance in fraud protection and investigation.

- In case of a substantial corporate transaction, such as a merger, consolidation, asset sale, or a transaction involving the transfer of some or all of our business assets, or in the unlikely event of bankruptcy, we may share your information with business entities or people involved in the negotiation or transfer.

6) WHERE WE PROCESS AND SECURE YOUR PERSONAL DATA

Your Personal Data will be processed with the use of electronic or automated means and manual methods, for the purposes for which the data has been collected, via databases, electronic platforms managed by Lavazza or by third parties (appointed as “Data Processors”), integrated IT systems of Lavazza and the aforesaid third parties, and/or websites owned or used by Lavazza.

Your Personal Data will be processed using methods designed to protect confidentiality and only by people trained and authorized to process it. Lavazza adopts appropriate technical and organizational measures designed to ensure a level of security appropriate to the risk presented in relation to the processing.

The Personal Data you provide will be collected and processed in US and transferred to Italy, in the European Union, and may be accessible by the companies forming part of the Lavazza Group and/or third-party companies that carry out the processing activities on behalf of Lavazza.

No data transmissions over the Internet, however, are guaranteed to be completely secure. While we strive to protect your data from unauthorized use or disclosure, subject to applicable laws Lavazza does not warrant or guarantee the security of the data that you provide to us.

7) HOW LONG DO WE RETAIN YOUR PERSONAL DATA

Lavazza will retain your Personal Data for as long as it is necessary to fulfill the purpose for which the data was collected and generally as stated below, unless a longer retention period is required or permitted by law.

- Registration to the Website: The Personal Data you have provided in order to register to the Website will be stored for the entire period of time that you are registered on the Website. If your account is inactive for 24 consecutive months, it will be deleted.

- Your invoice data will be kept for as long as it is necessary to guarantee the correct execution of your order(s) and the fulfillment of the related administrative, legal, and payment obligations.

- The Personal Data collected for profiling and marketing purposes for which consent has been given, will be stored for a period of time of no longer than 12 and 24 months respectively or for any other period of time that may be indicated by the supervisory authorities. If you have not provided the above consent, your Personal Data will be made anonymous and used for statistical analysis.

- Personal Data collected for the management of prize competitions and transactions will be kept for the entire duration of the prize competitions and transactions and for a period of time afterward to ensure the correct execution of the contract and the fulfillment of the related administrative and tax or other legal obligations.

- The data processed to manage and answer requests about our products and initiatives and the data provided when interacting with Lavazza will be stored for the period necessary to carry out the requests and will subsequently be cancelled if there is no further contact, except for administrative requirements (for instance, a request concerning a complaint will be stored beyond the period needed to solve it, in order to fulfil administrative requirements).

8) YOUR RIGHTS

Depending on your residence, the rights available to you may differ in some respects. Lavazza will respond to any rights request in accordance with local legal regulations. 

You may exercise any of the following rights in connection with your Personal Data by sending a request to us using the contact information below (“Data Subject Request”):

-  Right to know or access: the right to get confirmation about whether or not your Personal Data is being processed and to know: a) the categories of Personal Information we have collected from you; b) the source and purposes of the collection; c) the data stored; d) the categories of third parties with whom we share your data; e) if we shared your Personal Information for a business purpose and the categories of Personal Information that each category of recipient obtained.

Where feasible and permitted by law, we will provide a copy of the Personal Data we are processing. If you make the request by electronic means, and unless otherwise requested, the data shall be provided in electronic form. If you make excessive requests, we may charge a reasonable fee based on administrative costs.

- Right to correction, rectification, and completion: the right to correct, rectify, or complete your Personal Data if inaccurate or incomplete. 

- Right to delete or erasure: the right to the deletion or erasure of your Personal Data that has been collected and retained from you, unless their conservation is necessary to fulfill a legal obligation (e.g. administrative and tax obligations, etc.) as well as for the execution of a contractual relationship, etc., as required by law. For examples, the data can be deleted in the following circumstances: 

• Your Personal Data are no longer necessary for the purposes for which they were processed
• You withdraw your consent on which the processing is based, and we have no other legal ground for the processing 
• You object to the processing and there are no overriding legitimate grounds for the processing 
• Your Personal Data have been unlawfully processed 
• Your Personal Data have to be erased for compliance with a legal obligation to which we are subject 

- Right to withdraw consent: where the processing of Personal Data is based on your consent, you may have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before withdrawal. 

- Right to restriction of processing: the right to restrict the processing for the below reasons. 

• You contest the accuracy of your Personal Data, for a period enabling us to verify the accuracy of the Personal Data 
• The processing is unlawful, and you oppose the erasure of the Personal Data and request the restriction of their use   
• We no longer need the Personal Data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims 
• You exercised your right to object to processing pending the verification whether our legitimate grounds override yours 

- Right to data portability: the right to receive the Personal Data that you have given us, in a structured, commonly used and machine-readable format.

- Right to object: the right to object, on grounds relating to your particular situation, to processing of your Personal Data which is based on our legitimate purposes. If Personal Data is processed for direct marketing purposes, including profiling, you may object at any time.

- Right to lodge a complaint with a supervisory authority: the right to lodge a complaint with a supervisory authority, if you think that the processing of your data is contrary to the laws in force.

9) CHILDREN'S PRIVACY

Our Site is not intended for use by children under 16.  We do not knowingly solicit or collect Personal Data from anyone who is under 16.  We do not sell products for purchase by children under 16. In case we determine upon collection that a user is under this age, we will delete his/her Personal Data. 

10) COMPLAINTS AND CONTACT INFORMATION.

If you have any concerns or a complaint about how we have used your Personal Data, if you wish to exercise the aforesaid rights or you wish to have more information on the processing of your Personal Data, please write an email to au.customerservice@lavazza.com or contact us writing to the address Lavazza Australia PTY, Level 9, 50 Queen St Melbourne 3000.