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SUBSCRIPTIONS
*Lavazza is not affiliated with, endorsed or sponsored by Nespresso
LAVAZZA STORIES
*Lavazza is not affiliated with, endorsed or sponsored by Nespresso

Lavazza at your service

We can help you with your coffee choices, product inquiries and online purchases.

We can help you with your coffee choices, product inquiries and online purchases.

Frequently Asked Questions

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Orders

I received my order but there are missing items, what should I do?

Please contact our customer service team who will be able to investigate this for you. 

How can I track my order?

You can track your order by logging into your account, select section orders and view your shipping status. If this function is not possible, contact us through our contact form.

Which payment methods are accepted for online orders?

We accept payment by Visa, Mastercard,  American Express and PayPal.

I can't view my tracking number in my account.

If you are not able to track your order from your account, contact us through our contact form.

I tracked my order and it shows delivered. I didn't receive it.

In most cases, packages prematurely marked delivered by the carrier will be delivered within the next couple of days. please contact au.customservice@lavazza.com

I received my package but its damaged, can I have a replacement?

If you received a damaged item, please contact us through our contact form and include the following information: order number and image of damaged product.

How can I ask an invoice for my order?

You will automatically receive an invoice once your order has shipped. If you require a copy please use our contact form.

I placed an order, I would like to cancel my order.

Cancellation will only be possible if order has not been processed. You can contact our customer service for a cancellation request through our contact form

I placed an order, I would like to modify it.

Unfortunately we are not able to modify orders. We can cancel your order if your order has not yet been processed when you are requesting cancellation.

I opened the coffee bag, can I return it?

Returns are possibile only if the package is unopened. If you need further assistance, please contact us through our contact form.

I would like to buy a product which is currently Out of stock.

Please click on "Notify me" button and add your email address to be informed once it will come back to stock.

Can I return a product after delivery?

If the package is unopened, you can open a returns request by filling out our contact form including the following information: product image, invoice, order number, return reason.

Subscriptions > Capsules Subscription

Frequent questions

Is shipping free?

There are no shipping costs with your Lavazza subscription service.

Which countries is the service active in?

We only sell to Australia. Our website is solely for the promotion of our products in Australia. Unfortunately, we do not accept orders from addresses outside of Australia.

Is there a minimum spend?

To set up the capsule-only subscription and benefit from the 30% discount you will need to buy at least 12 boxes of Lavazza A Modo Mio capsules of your choice and you will receive a regular order unless you cancel.

How long will I have to keep the subscription?

The Lavazza capsule subscription does not have a fixed duration. You can cancel the subscription at any time. 

 

The Lavazza Ground Coffee subscription does not have a fixed duration. You can cancel the subscription at any time. 

 

The Lavazza Coffee Bean Subscription does not have a fixed duration. You can cancel the subscription at any time. 

How long will delivery take?

You will receive your next order within 6 working days from the date the order is processed. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched.

Why subscribe?

With the Lavazza capsule subscription you will receive a 30% discount when purchasing Lavazza A Modo Mio capsules, as well as free shipping on all your orders. Stock up on your favourite blends and discover the convenience of having your coffee delivered quickly, easily and directly to your home. 

What are the total costs involved with subscription services?

30% discount on Lavazza A Modo Mio capsules and free shipping on all deliveries for Lavazza capsule-only subscriptions.

Managing the subscription

How many subscriptions can I activate at the same time?

You can activate multiple Lavazza Lavazza A Modo Mio capsule, Lavazza ground coffee and Lavazza ground coffee bean subscriptions at the same time.

Will orders ship automatically or do I have to place an order each time?

Once you have selected the delivery frequency, you don’t have to worry about anything else. Your orders will be shipped automatically unless you cancel.

When will I receive my next order?

You will receive your next order within 6 working days from the date the order is dispatched based on the frequency you choose. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.

How do I stop my subscription after 14 days from 1st delivery?

You can stop the subscription after the first delivery, logging in to your online account and going into your subscription page and clicking on 'manage'. 

If you have a Lavazza Coffee Machine and Capsules Subscription and you terminate an Order or your Subscription before the minimum number of Orders has been delivered, you must pay a cancellation charge.

How do I change the products in my subscription?

You can change the assortment of the Lavazza A Modo Mio capsules within each order anytime up to the day before the order is dispatched. You can do this by logging in to your online account and going into your subscription page and clicking on 'manage'.

I won’t be home! How do I temporarily pause my orders?

Don’t worry! With Lavazza you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also manually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.

How do I change the frequency of delivery for my order?

You can change the delivery frequency of your orders by logging in to your online account and going into your subscription page and clicking on 'manage'.

Which products are in my order?

Your order consists of at least 10 or 12 boxes of your chosen assortment of Lavazza A Modo Mio capsules.  You can check the products in your next order by logging in to your online account and going into your subscription page.

One product is out of stock in my subscription coffee assortment, what can I do?

We will notify before your order is due. Your subscription will be placed on hold while the product is out of stock. As soon as the product is in stock we will ship your next subscription order immediately. 

If you prefer to change this product for another one in stock, you can do so by going to your subscription page and cklicking on 'manage'.

How often will I receive my order?

You can choose to receive your orders every 2, 4, 8, 12 or 16 weeks, this can be changed by logging in to your online account and going into your subscription page and clicking on 'manage'.

Can I change the date of my next order?

Of course, you can change the delivery date of your next order by up to 60 days by logging into your online account and going into your subscription page and clicking on 'manage'.

Managing personal data

How do I change my email, phone and personal information?

You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.

How do I update the delivery address?

You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.

Please be aware if an order has already been processed the change of address will not take effect until your next order. If you need to change your current order please contact our customer service team.

How do I view my order history?

You can view your order history by logging in to your online account and going into your orders page.

Managing deliveries

Can I choose any day and time for delivery?

You can only choose the day that the order will be dispatched not the day you will receive the order. Delivery will take place within 6 working days  from the date the order is dispatched. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.

What happens if I'm not at home to receive my order?

Don’t worry, the courier will attempt to deliver twice. If it cannot be delivered, your order will be returned to us. In this case please contact customer services 1300 307 171 to get the order resent. 

Payments

Can I pay in cash?

No.

When do I pay for my subscription orders?

Your payment will be processed once Lavazza has confirmed that order is available to be shipped. 

What payment methods are available?

We accept payment by Visa, Mastercard, American Express and PayPal.

Can I get an invoice for my subscription orders?

An invoice will sent you once the order has been dispatched. This will be sent to your registered email address.

Can I change the chosen payment method?

Yes, you can change the payment method by logging in to your online account and going into your subscription page and clicking on 'manage'.

Subscriptions > Machine & Capsules Subscriptions

Frequent questions

Why subscribe?

With the Lavazza Machine subscription you can receive a coffee machine for only $10 ($149 each for Lavazza A Modo Mio Voicy, Desea or Smeg machines, $49 each for Lavazza A Modo Mio Jolie & Milk Machine) for the machine plus the cost of a minimum number of orders depending on the machine you choose. Furthermore, get a Lavazza chocoShaker for free.

All your orders will be delivered free of charge.

How long will delivery take?

You will receive your next order within 5 working days from the date the order is processed. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched.

How long will I have to keep the subscription?

The Lavazza capsule subscription does not have a fixed duration. You can cancel the subscription at any time.

The Lavazza Ground Coffee subscription does not have a fixed duration. You can cancel the subscription at any time.

The Lavazza Coffee Bean Subscription does not have a fixed duration. You can cancel the subscription at any time.

Selected Machine

Min. no. of orders

Cancellation charge applies if cancellation before

Jolie

1 + 6

7th delivery

Jolie & Milk

1 + 7

8th delivery

Desea

1 + 8

9th delivery

SMEG

1 + 8

9th delivery 

 

Is shipping free?

There are no shipping costs with your Lavazza subscription service.

Is there a minimum spend?

To receive your coffee machine from only $10 ($149 each for Lavazza A Modo Mio Voicy, Desea or Smeg machines, $49 each for Lavazza A Modo Mio Jolie & Milk Machine), you will need to purchase a minimum number of orders ranging from 7 to 9 depending on the machine you purchase. Each order consists of a minimum number of 10 boxes of Lavazza A Modo Mio capsules.

See the full terms and conditions at: https://www.lavazza.com.au/en_AU/about-us/company/terms-and-conditions-lavazza-subscriptions.html

Selected Machine

Min. no. of orders

Cancellation charge applies if cancellation before

Jolie

1 + 6

7th delivery

Jolie & Milk

1 + 7

8th delivery

Desea

1 + 8

9th delivery

SMEG

1 + 8

9th delivery 

 

If I stop the subscription before I have reached the minimum order threshold will I have to return the coffee machine?

The coffee machine will not need to be returned. If you choose to cancel your subscription before reaching the minimum order threshold you will be charged a cancellation fee. You can then keep coffee machine. 

See the full terms and conditions at: https://www.lavazza.co.uk/en/lavazza-my-way/machine-and-capsules-subscription.html

Selected Machine

Min. no. of orders

Cancellation charge applies if cancellation before

Jolie

1 + 6

7th delivery

Jolie & Milk

1 + 7

8th delivery

Desea

1 + 8

9th delivery

SMEG

1 + 8

9th delivery 

 

What are the total costs involved with subscription services?

With the Lavazza machine and capsule subscription you pay from $10 ($149 each for Lavazza A Modo Mio Voicy, Desea or Smeg machines, $49 each for Lavazza A Modo Mio Jolie & Milk Machine) for the machine plus the cost of a minimum number of orders depending on the machine you choose. Each order comprises of a minimum number of 10 boxes of capsules.

Which countries is the service active in?

We only sell to Australia. Our website is solely for the promotion of our products in Australia. Unfortunately, we do not accept orders from addresses outside of Australia.

Is the coffee machine my property or on loan for use?

It is your machine. If you cancel before you have fulfilled the minimum number of orders there will be a cancellation fee but you will be able to keep the machine. 

However, if you cancel your coffee machine and capsules within the 14 day cooling off period you will be required to return the machine in good condition as well as all unopened packs of Lavazza A Modo Mio capsules or Lavazza coffee beans.

Managing the subscription

One product is out of stock in my subscription coffee assortment, what can I do?

We will notify before your order is due. Your subscription will be placed on hold while the product is out of stock. As soon as the product is in stock we will ship your next subscription order immediately. 

If you prefer to change this product for another one in stock, you can do so by going to your subscription page and cklicking on 'manage'.

Which products are in my order?

Your order consists of at least 10 or 12 boxes of your chosen assortment of Lavazza A Modo Mio capsules.

You can check the products in your next order by logging in to your online account and going into your subscription page.

How do I change the products in my subscription?

You can change the assortment of the Lavazza A Modo Mio capsules within each order anytime up to the day before the order is dispatched. You can do this by logging in to your online account and going into your subscription page and clicking on 'manage'.

Will orders ship automatically or do I have to place an order each time?

Once you have selected the delivery frequency, you don’t have to worry about anything else. Your orders will be shipped automatically. 

How many subscriptions can I activate at the same time?

When you subscribe to Lavazza, you can take out a maximum of 2 subscriptions with coffee machines from only $10 each ($149 each for Lavazza A Modo Mio Voicy, Desea or Smeg machines, $49 each for Lavazza A Modo Mio Jolie & Milk Machine).

When will I receive my next order?

You will receive your next order within 5 working days from the date the order is dispatched based on the frequency you choose. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.

I won’t be home! How do I temporarily pause my orders?

Don’t worry! With Lavazza you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also manually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.

Can I change the date of my next order?

Of course, you can change the delivery date of your next order by up to 60 days by logging into your online account and going into your subscription page and clicking on 'manage'.

How often will I receive my order?

You can choose to receive your orders every 2, 4, 8 or 12 weeks, this can be changed by logging in to your online account and going into your subscription page and clicking on 'manage'.

How do I change the frequency of delivery for my order?

You can change the delivery frequency of your orders by logging in to your online account and going into your subscription page and clicking on 'manage'.

How do I stop my subscription after 14 days from 1st delivery?

You can stop the subscription after the first delivery, logging in to your online account and going into your subscription page and clicking on 'manage'. 

If you have a Lavazza Coffee Machine and Capsules Subscription and you terminate an Order or your Subscription before the minimum number of Orders has been delivered, you must pay a cancellation charge.

Selected Machine

Min. no. of orders

Cancellation charge applies if cancellation before

Jolie

1 + 6

7th delivery

Jolie & Milk

1 + 7

8th delivery

Desea

1 + 8

9th delivery

SMEG

1 + 8

9th delivery 

 

 

Managing personal data

How do I view my order history?

You can view your order history by logging in to your online account and going into your orders page.

How do I update the delivery address?

You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.

Please be aware if an order has already been processed the change of address will not take effect until your next order. If you need to change your current order please contact our customer service team.

How do I change my email, phone and personal information?

You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.

Managing deliveries

Can I choose any day and time for delivery?

You can only choose the day that the order will be dispatched not the day you will receive the order. Delivery will take place within 6 working days  from the date the order is dispatched. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.

What happens if I'm not at home to receive my order?

Don’t worry, the courier will leave a calling card and the order will be held at your local sorting office for 30 days. After the 30 days the order will be returned to us. In this case please contact customer services 1300 307 171 to get the order resent.

Payments

When do I pay for my subscription orders?

Your payment will be processed once Lavazza has confirmed that order is available to be shipped. 

Can I change the chosen payment method?

Yes, you can change the payment method by logging in to your online account and going into your subscription page and clicking on 'manage'.

Can I get an invoice for my subscription orders?

An invoice will sent you once the order has been dispatched. This will be sent to your registered email address.

What payment methods are available?

We accept payment by Visa, Mastercard, American Express and PayPal.

Can I pay in cash?

No.

Free Shipping

Order online and have it delivered free to your home in 2-8 business days when you spend $60 or more.

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Customer service

Do you need any help? Check out our FAQs or contact us.