Orders
Please contact our customer service team who will be able to investigate this for you.
You can track your order by logging into your account, select section orders and view your shipping status. If this function is not possible, contact us through our contact form.
We accept payment by Visa, Mastercard, American Express and PayPal.
If you are not able to track your order from your account, contact us through our contact form.
In most cases, packages prematurely marked delivered by the carrier will be delivered within the next couple of days. please contact au.customservice@lavazza.com
If you received a damaged item, please contact us through our contact form and include the following information: order number and image of damaged product.
You will automatically receive an invoice once your order has shipped. If you require a copy please use our contact form.
Cancellation will only be possible if order has not been processed. You can contact our customer service for a cancellation request through our contact form.
Unfortunately we are not able to modify orders. We can cancel your order if your order has not yet been processed when you are requesting cancellation.
Returns are possibile only if the package is unopened. If you need further assistance, please contact us through our contact form.
Please click on "Notify me" button and add your email address to be informed once it will come back to stock.
If the package is unopened, you can open a returns request by filling out our contact form including the following information: product image, invoice, order number, return reason.
Subscriptions > Capsules Subscription
Frequent questions
There are no shipping costs with your Lavazza subscription service.
We only sell to Australia. Our website is solely for the promotion of our products in Australia. Unfortunately, we do not accept orders from addresses outside of Australia.
To set up the capsule-only subscription and benefit from the 30% discount you will need to buy at least 12 boxes of Lavazza A Modo Mio capsules of your choice and you will receive a regular order unless you cancel.
The Lavazza capsule subscription does not have a fixed duration. You can cancel the subscription at any time.
The Lavazza Ground Coffee subscription does not have a fixed duration. You can cancel the subscription at any time.
The Lavazza Coffee Bean Subscription does not have a fixed duration. You can cancel the subscription at any time.
You will receive your next order within 6 working days from the date the order is processed. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched.
With the Lavazza capsule subscription you will receive a 30% discount when purchasing Lavazza A Modo Mio capsules, as well as free shipping on all your orders. Stock up on your favourite blends and discover the convenience of having your coffee delivered quickly, easily and directly to your home.
30% discount on Lavazza A Modo Mio capsules and free shipping on all deliveries for Lavazza capsule-only subscriptions.
Managing the subscription
You can activate multiple Lavazza Lavazza A Modo Mio capsule, Lavazza ground coffee and Lavazza ground coffee bean subscriptions at the same time.
Once you have selected the delivery frequency, you don’t have to worry about anything else. Your orders will be shipped automatically unless you cancel.
You will receive your next order within 6 working days from the date the order is dispatched based on the frequency you choose. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.
You can stop the subscription after the first delivery, logging in to your online account and going into your subscription page and clicking on 'manage'.
If you have a Lavazza Coffee Machine and Capsules Subscription and you terminate an Order or your Subscription before the minimum number of Orders has been delivered, you must pay a cancellation charge.
You can change the assortment of the Lavazza A Modo Mio capsules within each order anytime up to the day before the order is dispatched. You can do this by logging in to your online account and going into your subscription page and clicking on 'manage'.
Don’t worry! With Lavazza you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also manually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.
You can change the delivery frequency of your orders by logging in to your online account and going into your subscription page and clicking on 'manage'.
Your order consists of at least 10 or 12 boxes of your chosen assortment of Lavazza A Modo Mio capsules. You can check the products in your next order by logging in to your online account and going into your subscription page.
We will notify before your order is due. Your subscription will be placed on hold while the product is out of stock. As soon as the product is in stock we will ship your next subscription order immediately.
If you prefer to change this product for another one in stock, you can do so by going to your subscription page and cklicking on 'manage'.
You can choose to receive your orders every 2, 4, 8, 12 or 16 weeks, this can be changed by logging in to your online account and going into your subscription page and clicking on 'manage'.
Of course, you can change the delivery date of your next order by up to 60 days by logging into your online account and going into your subscription page and clicking on 'manage'.
Managing personal data
You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.
You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.
Please be aware if an order has already been processed the change of address will not take effect until your next order. If you need to change your current order please contact our customer service team.
You can view your order history by logging in to your online account and going into your orders page.
Managing deliveries
You can only choose the day that the order will be dispatched not the day you will receive the order. Delivery will take place within 6 working days from the date the order is dispatched. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.
Don’t worry, the courier will attempt to deliver twice. If it cannot be delivered, your order will be returned to us. In this case please contact customer services 1300 307 171 to get the order resent.
Payments
No.
Your payment will be processed once Lavazza has confirmed that order is available to be shipped.
We accept payment by Visa, Mastercard, American Express and PayPal.
An invoice will sent you once the order has been dispatched. This will be sent to your registered email address.
Yes, you can change the payment method by logging in to your online account and going into your subscription page and clicking on 'manage'.
Subscriptions > Machine & Capsules Subscriptions
Frequent questions
With the Lavazza Machine subscription you can receive a coffee machine for only $10 ($149 each for Lavazza A Modo Mio Voicy, Desea or Smeg machines, $49 each for Lavazza A Modo Mio Jolie & Milk Machine) for the machine plus the cost of a minimum number of orders depending on the machine you choose. Furthermore, get a Lavazza chocoShaker for free.
All your orders will be delivered free of charge.
You will receive your next order within 5 working days from the date the order is processed. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched.
The Lavazza capsule subscription does not have a fixed duration. You can cancel the subscription at any time.
The Lavazza Ground Coffee subscription does not have a fixed duration. You can cancel the subscription at any time.
The Lavazza Coffee Bean Subscription does not have a fixed duration. You can cancel the subscription at any time.
Selected Machine |
Min. no. of orders |
Cancellation charge applies if cancellation before |
Jolie |
1 + 6 |
7th delivery |
Jolie & Milk |
1 + 7 |
8th delivery |
Desea |
1 + 8 |
9th delivery |
SMEG |
1 + 8 |
9th delivery
|
There are no shipping costs with your Lavazza subscription service.
To receive your coffee machine from only $10 ($149 each for Lavazza A Modo Mio Voicy, Desea or Smeg machines, $49 each for Lavazza A Modo Mio Jolie & Milk Machine), you will need to purchase a minimum number of orders ranging from 7 to 9 depending on the machine you purchase. Each order consists of a minimum number of 10 boxes of Lavazza A Modo Mio capsules.
See the full terms and conditions at: https://www.lavazza.com.au/en_AU/about-us/company/terms-and-conditions-lavazza-subscriptions.html
Selected Machine |
Min. no. of orders |
Cancellation charge applies if cancellation before |
Jolie |
1 + 6 |
7th delivery |
Jolie & Milk |
1 + 7 |
8th delivery |
Desea |
1 + 8 |
9th delivery |
SMEG |
1 + 8 |
9th delivery
|
The coffee machine will not need to be returned. If you choose to cancel your subscription before reaching the minimum order threshold you will be charged a cancellation fee. You can then keep coffee machine.
See the full terms and conditions at: https://www.lavazza.co.uk/en/lavazza-my-way/machine-and-capsules-subscription.html
Selected Machine |
Min. no. of orders |
Cancellation charge applies if cancellation before |
Jolie |
1 + 6 |
7th delivery |
Jolie & Milk |
1 + 7 |
8th delivery |
Desea |
1 + 8 |
9th delivery |
SMEG |
1 + 8 |
9th delivery
|
With the Lavazza machine and capsule subscription you pay from $10 ($149 each for Lavazza A Modo Mio Voicy, Desea or Smeg machines, $49 each for Lavazza A Modo Mio Jolie & Milk Machine) for the machine plus the cost of a minimum number of orders depending on the machine you choose. Each order comprises of a minimum number of 10 boxes of capsules.
We only sell to Australia. Our website is solely for the promotion of our products in Australia. Unfortunately, we do not accept orders from addresses outside of Australia.
It is your machine. If you cancel before you have fulfilled the minimum number of orders there will be a cancellation fee but you will be able to keep the machine.
However, if you cancel your coffee machine and capsules within the 14 day cooling off period you will be required to return the machine in good condition as well as all unopened packs of Lavazza A Modo Mio capsules or Lavazza coffee beans.
Managing the subscription
We will notify before your order is due. Your subscription will be placed on hold while the product is out of stock. As soon as the product is in stock we will ship your next subscription order immediately.
If you prefer to change this product for another one in stock, you can do so by going to your subscription page and cklicking on 'manage'.
Your order consists of at least 10 or 12 boxes of your chosen assortment of Lavazza A Modo Mio capsules.
You can check the products in your next order by logging in to your online account and going into your subscription page.
You can change the assortment of the Lavazza A Modo Mio capsules within each order anytime up to the day before the order is dispatched. You can do this by logging in to your online account and going into your subscription page and clicking on 'manage'.
Once you have selected the delivery frequency, you don’t have to worry about anything else. Your orders will be shipped automatically.
When you subscribe to Lavazza, you can take out a maximum of 2 subscriptions with coffee machines from only $10 each ($149 each for Lavazza A Modo Mio Voicy, Desea or Smeg machines, $49 each for Lavazza A Modo Mio Jolie & Milk Machine).
You will receive your next order within 5 working days from the date the order is dispatched based on the frequency you choose. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.
Don’t worry! With Lavazza you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also manually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.
Of course, you can change the delivery date of your next order by up to 60 days by logging into your online account and going into your subscription page and clicking on 'manage'.
You can choose to receive your orders every 2, 4, 8 or 12 weeks, this can be changed by logging in to your online account and going into your subscription page and clicking on 'manage'.
You can change the delivery frequency of your orders by logging in to your online account and going into your subscription page and clicking on 'manage'.
You can stop the subscription after the first delivery, logging in to your online account and going into your subscription page and clicking on 'manage'.
If you have a Lavazza Coffee Machine and Capsules Subscription and you terminate an Order or your Subscription before the minimum number of Orders has been delivered, you must pay a cancellation charge.
Selected Machine |
Min. no. of orders |
Cancellation charge applies if cancellation before |
Jolie |
1 + 6 |
7th delivery |
Jolie & Milk |
1 + 7 |
8th delivery |
Desea |
1 + 8 |
9th delivery |
SMEG |
1 + 8 |
9th delivery
|
Managing personal data
You can view your order history by logging in to your online account and going into your orders page.
You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.
Please be aware if an order has already been processed the change of address will not take effect until your next order. If you need to change your current order please contact our customer service team.
You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.
Managing deliveries
You can only choose the day that the order will be dispatched not the day you will receive the order. Delivery will take place within 6 working days from the date the order is dispatched. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.
Don’t worry, the courier will leave a calling card and the order will be held at your local sorting office for 30 days. After the 30 days the order will be returned to us. In this case please contact customer services 1300 307 171 to get the order resent.
Payments
Your payment will be processed once Lavazza has confirmed that order is available to be shipped.
Yes, you can change the payment method by logging in to your online account and going into your subscription page and clicking on 'manage'.
An invoice will sent you once the order has been dispatched. This will be sent to your registered email address.
We accept payment by Visa, Mastercard, American Express and PayPal.
No.